Terms & Conditions

Welcome to Boutique at Horton Place Pvt Ltd. By browsing hortonplace.boutique, creating an account, placing an order, or using our services, you agree to the terms below.

Boutique details Address: No 62, Horton Place, Colombo 07 Mobile / WhatsApp: +94 75 979 6796 Email: orders@hortonplace.boutique

Product information We aim to present product names, images, sizes, colours, prices, availability, and descriptions as accurately as possible. Colours may vary slightly depending on screen settings and lighting. Product availability can change and an item placed in a cart is not reserved until checkout is completed.

Orders and account details Customers are responsible for entering accurate billing, delivery, contact, and payment information. We may contact you to verify order details when needed. We reserve the right to cancel or decline an order if information is incomplete, payment cannot be verified, stock is unavailable, or we suspect misuse of the website.

Pricing, promotions, and final sale Prices are listed in LKR unless otherwise shown. Promotions, discounts, and product prices may change without prior notice. Items purchased during a promotion, sale, or at a discount are final sale and are not eligible for exchange or return unless required by applicable law.

Payments Available payment methods are shown at checkout. Orders are confirmed only after the checkout flow is completed and accepted. Payment gateway errors, failed payments, or expired payment attempts may cancel the order and release stock back to the website.

Delivery Delivery fees and available regions are calculated at checkout based on the delivery address and current shipping rules. Customers must provide a reachable phone number and accurate address. Delivery timelines may vary due to courier schedules, address accuracy, weather, public holidays, or operational delays.

Exchanges and returns Our exchange policy applies to eligible items only. We do not offer cash refunds. Exchanges can be made for a different size or a new item of equal or higher value, with any price difference paid by the customer. Please review our Return Policy for the full exchange process and exclusions.

Care of account credentials Customers are responsible for keeping account login details secure and for activities that happen through their account. If you believe your account has been used without permission, contact us as soon as possible.

Website use You agree not to misuse the website, attempt unauthorized access, interfere with checkout or payment systems, copy content for commercial misuse, or submit false information. We may restrict access if we detect suspicious or harmful activity.

Contact For order support, exchanges, or questions about these terms, contact us through: orders@hortonplace.boutique +94 75 979 6796